Skills for Supporting Public Services
This is a key qualification within the Public Sector Skills Framework, which aims to improve the quality of customer service by expanding the skills, learning opportunities and job satisfaction of public sector employees
NOCN Level 2 Certificate in Skills for Supporting Public Services (QCF) .
The qualification has been developed by the Sector Skills Council (SSC) Asset Skills in response to employer demand.
Aimed at public sector employers and private facilities companies offering outsourced services to public organisations, the NOCN Level 2 Certificate in Skills for Supporting Public Services (QCF) is designed to set customer service training in a public sector context. It provides achievable learning opportunities in the workplace for workers who are in regular contact with the public, but have received no formal training in customer service if it is not their main job role.
The Skills for Supporting Public Services qualification guide and unit list are available to download.