Training and Support

Once you become an OCN Eastern Region Recognised Centre you will be allocated a named customer support team.

Your Development Manager or Officer will help you with:

• curriculum advice,
• understanding of new qualifications,
• development of courses and units of learning and.

Additionally, your Development Officer will be your first point of call for:

• New course approval and the amendment of existing courses
• Day to day queries about units, qualifications and process

Your Quality Reviewer will visit annually, or as appropriate to:

• advise on quality procedures
• review assessment processes
• monitor actions and outcomes from the quality review process

Your Quality Systems Support Officer will be able to advise you on:

• application for Approved Internal Verifier Status (AIVS)
• appropriate training routes
• and day to day queries regarding quality issues

A programme of training courses run throughout the year.

Browse these pages to find out more or use the Contact Us form to ask a question.