Cutting-edge fraud prevention and detection techniques
DigiLog UK Ltd pioneered the introduction of Voice Risk Analysis (VRA) tools & conversation risk screening solutions, which are now helping businesses, such as insurance companies, to detect fraud and enable the fast and accurate validation of genuine customer claims, application and transactions.
The technology seeks to interpret the complete emotional structure evident in individually assessed conversations (excitement, pain, fear, cognitive activity and more). The correlation between these various emotional stress characteristics determines whether a statement was, amongst other things, truthful, deceptive, uncertain or inaccurate.
Under no circumstances are decisions ever taken solely on the basis of the Voice Risk Analysis (VRA) technology and comprehensive training and support is provided to all staff engaged in the solution. This dual approach vastly reduces the subjectivity of an operator's opinion in critical decision making, enhancing it with underpinned and robust insight.
Accredited training
DigiLog’s skills based training programmes are accredited by OCN Eastern Region and are tailored to each organisations requirement, incorporating modules such as: Customer Service, Communication, Risk Screening, Advanced Interviewing, Investigation, Quality Assurance & Mentor Training.
Achieving accreditation for their training DigiLog says “… formally underpins and is a clear recognition for our company’s capability (products and staff) in delivering first class, quality training”
Accrediting their training through OCN Eastern Region has meant that their “profile has been enhanced and value added, students recognise the benefits for their personal and career development and our training can be positively marketed to prospective clients which has made a real difference in terms of staff satisfaction and retention”
Best Performing Client
One of DigiLog’s many clients to benefit from the training is Provident Insurance Claims Validation Unit who was recently acknowledged to be DigiLog’s best performing Insurer client. This was thoroughly deserved as the team have consistently out-performed other insurers for a number of years. The team’s hard work and enthusiasm for finding fraud has produced savings for the company of £9 million since it was introduced in 2005.
On winning the award, Provident Insurance Claims Validation said “We now use DigiLog to screen theft, fire and single vehicle accidents and we plan to expand into vandalism and third party claims.”